The cost
Suspend your own story.
Give up being right.
Enter a logic you don’t respect.
Listen without interrupting.
Don’t correct the facts.
Don’t optimize the conclusion.
Let the explanation stand, even if it bothers you.
Accept that it makes sense to them.
Stay in the discomfort without fixing it.
Leave without agreement.
Leave without winning.
Empathy is expensive. That’s why it’s rare.