Different game
When the internet arrived, every hotel chain knew exactly what to do with it.
Online booking — No more call centers. Loyalty points by email — No more FedEx.
Faster. Cheaper. Efficient.
A few years later, two guys asked a different question. Not "how do we do what we do cheaper and faster?" But "what becomes possible now that wasn't possible before the internet?"
Airbnb. Not a better hotel — A market that didn't exist.
Now AI is here. An agent for check-in. Another for complaints. A third for housekeeping. Cheaper. Faster. Efficient.
The Airbnb question for the AI era is harder.
What becomes possible now that was literally impossible before AI?
Not a better process.
A different game?
Bonus: The chef who never listed her kitchen just cooked dinner for a traveler who never searched for her. An agent connected them. That's not a better Airbnb. That's a different question.
