With the integration of technology and shifting guest preferences, the hospitality industry is changing rapidly. In the next five years, it’s expected to change even more. The labor force is evolving as well. This webcast will explore what these changes mean for the hospitality industry’s workforce.
A panel of faculty and industry experts will discuss the challenges and opportunities facing the workforce, what can be done now to better prepare for the future, and the leadership skills needed to get us there.
This webcast is part of a series presented by the Center for Hospitality Research, celebrating hospitality thought leadership and the Nolan School of Hotel Administration’s 100th Anniversary.
Speakers and Presenters
J.D. Barnes, vice president, global workforce innovation & optimization, Hilton
Katherine Grass, chief executive officer, Optii
Tashlin Lakhani, assistant professor, Cornell Peter and Stephanie Nolan School of Hotel Administration
Vincent Slaugh, assistant professor, Cornell Peter and Stephanie Nolan School of Hotel Administration
J. Bruce Tracey, Kenneth and Marjorie Blanchard Professor of Human
Resource Management, Cornell Peter and Stephanie Nolan School of Hotel Administration
Center for Hospitality Research